What return for my time and money will I get?

.....some examples

The collection of company wide problems, customer complaints, credit requests and extracts from customer surveys gives company wide visibility of what is not working effectively. Seeing what other groups are having problems and their nature often brings suggestions for cure by others or "me too" responses.

Customer, employee and process issues can be dealt with speedily and objective data allows later review of solution effectiveness. Trends can be examined and issues examined using root cause analysis problem solving techniques with responsibility assignment and on-line monitoring of progress.

Credits and refunds together with all their hidden costs become a visible cost to the business and cost of failure is apparent to all. Resources to solve a problem permanently can be justified from hard data and projects prioritised on cost benefit.

Having email or text alerts can prevent a problem becoming more extensive by early warning rather than having a trail of unread email, missed phone calls or not everyone who needs to know being told.

ImprovITCo’s experience is that savings of $4000 plus a month can be made by the more systemised approach to returns and credits the application offers.

The more positive side of the Problem Management application allows 5 second entry of suggestions. Good for morale and often very valuable for ideas.

Automated leave requests which route the request to the person’s designated supervisor. The system allows others to see who is on holiday and when they will be back. Emergency contact details can be entered at the requestor’s discretion allowing others, rather than their immediate supervisor to look up detail.

Employees can check what leave they have taken and the leave person or outside payroll agency can use the same data. There are no disputes and no leave that goes unrecorded.

The system reduces the opportunity for leave abuse, reduces leave handling clerical time, allows supervisors to manpower plan and takes away disagreement which can be a expensive cost to morale.

Training

All records are kept of who went on what course. Employees can request training courses and have the request routed to their supervisor. Others can see who is trained on what and when registration certificates are due for renewal.

Resource planning is easier, training budgets can be more accurate and employees can talk to others they know are trained in particular areas.

Storing information in fast to access ways, gets people using it. Good accurate information saves waste, rework, improves customer and employee satisfaction and makes profitable business for the organisation.

Customers can be mailed a link to a web survey form. Any survey can be created quickly once the marketing or other surveying department decides what it would like to know eg how was the car service you had yesterday?

Answers can be reviewed as they are saved and are collated in real time. Customers can complete the survey at their leisure. Specific problems that come up in the survey can be fed straight into the Problem Management system for immediate action.

Savings through such rapid surveys amount to thousands and the speed they can be created allows more targeting, with data kept in your organisation rather than the survey company’s database.

The above are a few of the potential opportunities to add real value your organisation. They all can provide thousands of dollars straight to the bottom line. They meet the ISO 9000:2000 requirements saving maintenance time on such systems and allowing you to get true value from your efforts in improving the business.

The anytime, any place, now possible with technology demands accessible information from all areas of your organisation to allow the rapid decision making. There are large dollar gains from all through the infrastructure areas of any business. Most do not address them because they think they need hugely expensive software and years of effort. Some systems still do but not as many as once.