What do we provide?
An answer to dealing with customer issues, credit requests, customer survey results and supplier management.
Use Internet Explorer from any computer in the office or outside to enter data and have the people you choose notified immediately. Notify by email or text message that an entry has been made with a short summary of content.
Check progress on issue resolution or credit note progress while on a customer site. Look at what action has been taken to prevent the issue occurring again and see how much the issue cost you. Build hard data to analyse trends and categorise the issues into things you can do something about and those you cannot.
Turn all your paper documents into web based with access out in the field available either through stored copies on cellular phones and laptops or direct through wireless networks such as Jetstream.
Modules are internet based using secure technology. As they are on ImprovIT’s machine and no software has to be installed users investment is low .No specialised IT person is required . Companies with corporate restrictions on company PC software programs can use the modules as they are just another web page. The modules cannot affect performance, give you a virus or interfere with other applications.
Modules employ use database technology giving you flexibility that word processors and spreadsheets cannot. You subscribe only to what you need. It may be a leave management system, training records or a supplier contracts and performance review module. It might be a customer survey and complaints management system to meet the requirements of ISO 9000 or Q-Base. No expensive complex extras.
Systems can provided either by ImprovIT off our web servers or you may have the data volume and security concerns to warrant your own system on your premises .
Either way ImprovIT can help you. Our considerable experience in converting the basic day to day needs of a business into straightforward IT solutions can add real value to your bottom line. With no need to install software on your site you can be up and running in a few days with access from anywhere in the world. For example a new customer product survey could be created, completed and the responses classified in hours. Flexibility is key.